Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most in stock item orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a manufacturer defect with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used will be subject to a restocking fee. 

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Privacy Policy

Welcome to our website. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from visitors, how we use that information, and the steps we take to protect it.
Information We Collect
When you visit our website, we may collect the following personal information:

• Name
• Phone Number

How We Use Your Information
By providing your name and phone number, you consent to receive text messages from us. We may use your information for the following purposes:

• To send you offers and promotional information via text message.
• To provide you with updates about our products, services, and events.
• To respond to your inquiries and provide customer support.

We do not share, sell, or trade our customers/users phone numbers.
Text Messaging
By submitting your phone number, you authorize us to send text messages to the number you provided. These messages may be sent using automated technology. Please note that message and data rates may apply. Your consent to receive text messages is not a condition of purchase.
Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction.
Your Rights
You have the right to:

• Opt-out of receiving text messages at any time by following the instructions provided in the messages.
• Request access to the personal information we hold about you.
• Request that we update or correct any inaccurate or outdated personal information.
• Request that we delete your personal information, subject to certain exceptions required by law.